Your Privacy Is Our Responsibility

1. Introduction & Scope

This Privacy Policy ("Policy") applies to the website and related services operated by bbb4 ("we", "us", or "platform"). The purpose of this Policy is to inform our users ("you" or "user") how their personal information is collected, used, and protected when they use our platform.

bbb4 believes that privacy is a fundamental right. We respect our users' information and are always committed to keeping it safe. By reading this Policy, you will learn what information we collect, why we collect it, and where and how it is used.

By creating an account or using our services on the platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, we recommend you contact us before using our services.

2. What Information We Collect

bbb4 only collects information that is necessary to provide our services. Below is a description of the types of information we collect.

2.1 Information You Provide Directly

When you create an account or use our services on the platform, you directly provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (such as bKash, Nagad, Rocket, or Upay mobile wallet details)
• Password and security question answers
• Government-issued document details for identity verification (National ID card or passport)
• Any information you provide when contacting our support team

2.2 Automatically Collected Information

When you visit or use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time of access and page visit history
• Information collected through cookies and similar tracking technologies
• Statistics on session length and usage patterns

2.3 Transaction Information

The following information related to financial transactions on our platform is stored:

• Deposit and withdrawal amounts and dates
• Payment method identification (bKash, Nagad, Rocket, Upay)
• Betting and gaming transaction history
• Records of bonus usage and wagering activity

3. Purpose of Using Information

bbb4 uses the information collected only for specific and legitimate purposes. We use your information for the following reasons:

3.1 Service Operation & Improvement

• Account creation, management, and verification
• Transaction processing and ensuring financial security
• Providing gaming and betting services and improving the experience
• Identifying and resolving technical issues
• Improving platform functionality and user experience

3.2 Security & Compliance

• Ensuring age verification (services provided only to users aged 21+)
• Preventing fraud, money laundering, and other criminal activity
• Detecting and preventing cybersecurity threats
• Implementing and monitoring responsible gaming policies
• Fulfilling legal obligations

3.3 Communication & Support

• Providing customer service and resolving your inquiries or complaints
• Sending important account-related notifications
• Sending promotional offers and updates (based on your consent)
• Informing you about policy changes

4. Cookies & Tracking Technologies

bbb4 uses cookies and similar technologies to improve the functionality of our platform and personalize your experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform, such as managing login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language preference and display settings.
• Analytics Cookies: Help us understand how our platform is being used, which is used to improve our services.
• Security Cookies: Used to detect and prevent fraud and to ensure account security.

4.2 Managing Cookies

You can control or reject non-essential cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

5. Information Sharing with Third Parties

bbb4 never sells or rents your personal information to third parties for commercial purposes. However, in certain situations we may share information on a limited basis:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating certain services on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay), server hosting, data analytics, and customer service. These partners only have access to the information they need and are required to comply with our privacy standards.

5.2 Legal Requirements

It may be necessary to disclose information to relevant authorities in order to meet legal obligations, comply with court orders, or during investigations into fraud and other offences.

5.3 Business Transfers

If bbb4 goes through a merger, acquisition, or asset sale, your information may be transferred. In such cases we will notify you in advance and ensure that the new party provides equivalent protections under this Policy.

6. Data Security Measures

bbb4 has put in place advanced technical and organisational measures to keep your information safe. Our platform operates as a secure and reliable environment.

6.1 Technical Safeguards

• SSL Encryption (SSL/TLS): All data transmitted between your browser and our servers is encrypted.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Two-Factor Authentication: An additional security layer for accessing your account.
• Firewall & Intrusion Detection System: Active monitoring to prevent unauthorised access.
• Regular Security Audits: Periodic security reviews to identify and address vulnerabilities in our systems.

6.2 Organisational Measures

• Only authorised staff can access personal information.
• All staff are trained on privacy and data protection.
• Procedures are in place to respond quickly in the event of a data breach.

While we maintain a high standard of security, no digital platform is entirely free of risk. We recommend that you use a strong password and do not share your account details with anyone.

7. Data Retention Period

bbb4 does not retain your information beyond the period necessary. The retention policy for different types of information is as follows:

• Account Information: For as long as your account is active and, after account closure, for a specified period as required by legal obligations.
• Transaction Records: For as long as necessary to meet financial regulatory and legal obligations.
• Communication Records: After the issue has been resolved and after the relevant dispute resolution period has passed.
• Analytics Data: Generally anonymised and retained long-term for service improvement purposes.

If you wish to close your account, please contact our support team. Even after account closure, some information may be retained for a specific period for legal reasons.

8. Your Rights & Choices

As a bbb4 user, you have a number of important rights over your own information. We are committed to upholding these rights.

8.1 Right to Access & Review

You may request a copy of the personal information we hold about you at any time. We will respond to your request within a reasonable time.

8.2 Right to Correction

If there are any errors or gaps in your information, you can correct or update them. This can be done through your account settings or with the help of our support team.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, this right may be limited where legal obligations or ongoing disputes exist.

8.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or messages at any time. This can be done by using the unsubscribe link at the bottom of an email or by contacting support. However, important account-related notifications cannot be stopped.

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is handled, please contact our support team first. We will do our best to resolve your complaint as soon as possible.

9. Protection of Minors

bbb4 strictly provides services only to those aged 21 and above. We never knowingly collect personal information from minors.

Age verification is mandatory at the time of account registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the relevant information.

If you believe a minor is using our platform, please notify our support team immediately.

10. Third-Party Links & Services

The bbb4 platform may occasionally reference third-party websites or services. These external sites have their own privacy policies, and bbb4 is not responsible for them.

Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies. When completing a transaction, you will also be subject to their policies. We recommend that you read their privacy policies as well.

11. Policy Changes & Updates

bbb4 may update this Privacy Policy from time to time. The Policy may change due to changes in services, legal requirements, or the adoption of improved security measures.

For any significant changes, we will:

• send a notification to your registered email address,
• display a clear notice on the platform,
• update the "Effective Date" on this page.

Continued use of the platform after any changes will be considered as your acceptance of the updated Policy. We therefore recommend that you review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, do not hesitate to contact us. Our support team is available seven days a week, 24 hours a day.